Privacy policy

At **Shadwo**, we respect your privacy and aim to protect your personal information when you use our website or place an order.

**1. Information We Collect**

We collect information necessary to provide our services, including your name, phone number, email address when provided, shipping address, delivery location when used, and order and payment details. We may also collect technical usage information depending on your cookie preferences.

**2. How We Use Your Information**

We use personal information to manage accounts, process orders, arrange deliveries, verify payments, provide customer support, and improve our services. Marketing tracking is only activated after you provide consent.

**3. Information Sharing**

We may share necessary information with delivery companies, payment service providers such as Paymob, and technical service providers supporting the store. With your marketing consent, relevant browsing and purchase events may also be shared with Meta, TikTok, and Google, depending on which integrations are enabled.

**4. Cookies and Advertising Technologies**

Essential cookies support shopping carts, sessions, and core website functionality. Marketing cookies and tracking technologies are optional and remain disabled until you consent. Shared marketing data may include viewed products, order values, browser and advertising identifiers, IP addresses, and hashed customer matching information. Hashing does not necessarily make personal information fully anonymous.

**5. Managing Consent**

You may accept, reject, or withdraw marketing consent through the “Cookie preferences” link in the website footer. Withdrawal stops future marketing tracking, clears marketing cookies controlled by our website, and cancels eligible delayed purchase events associated with your consent session that have not already entered delivery. Preferences may need to be managed separately across devices and browsers. We also respect Global Privacy Control signals where supported.

**6. Data Retention**

Account and order records are retained as necessary to provide services and meet applicable legal and accounting obligations. Temporary tracking delivery records may be retained for up to 30 days, with matching information removed when no longer required under the system's retention process.

**7. Data Security**

We apply appropriate technical and organizational safeguards to protect personal information against unauthorized access or misuse. Passwords are protected using secure hashing techniques and are not stored as plain text.

**8. Your Rights**

You may contact us to request access to, correction of, or deletion of your personal data, or to object to certain processing activities, subject to applicable legal requirements. You may withdraw marketing consent at any time without affecting processing lawfully carried out before withdrawal.

**9. Third-Party Providers**

Certain service providers may process information outside your country of residence, subject to their privacy policies and applicable legal safeguards.

**10. Contact Us**

Responsible business: Shadwo

For privacy-related inquiries or requests to access, correct, or delete your personal information, please contact us via WhatsApp:

+20 120 444 5226

https://wa.me/201204445226